On Demand Support

You want on-demand experts who collectively, can be available to provide support 24 hours a day, with response times significantly faster than agent SLAs.

A combined support workforce made up of full-time on-demand experts offers unprecedented scalability and flexibility. During an unplanned outage or support requests, your internal teams may not be able to handle. But you can activate your dedicated on-demand support team in a matter of minutes. In many ways, it’s a simpler task to ensure your on-demand experts have the appropriate people skills than it is to train your staff to become power users.

 Experts are ambassadors for your brand. Certified experts have extensive skills testing and training. Your dedicated expert is assigned to your organization. We undergo all privacy and legal requirements to ensure the security of your customers’ data is at the forefront.